The Institute honors extraordinary MOAs and PSRs with the BEE Award

The Institute was thrilled to recognize two outstanding staff members: Necholia Williams, a Medical Office Assistant at Stevenson Family Health Center, and Jennifer Schnetzler, a Patient Service Representative in Ellenville Family Health Center’s dental department. Both winners were announced on October 23, 2024, as part of Medical Office Assistants Day.

Both staff members were presented with the BEE Award, which honors Medical Office Assistants (MOAs) and Patient Service Representatives (PSRs) who demonstrate integrity, commitment, advocacy, respect and excellence in patient care. The award draws from nominations from patients, patients’ families and fellow staff. “BEE” stands for “Be Excellent Everyday.”

Below are two excerpts from the nominations, which are anonymous and edited for readability:

“MOA Necholia Williams does an amazing job as a new MOA in the most challenging and busy patient care sessions. She is always patient, efficient, and compassionate. She maintains a quiet calm and composure at nearly all times and communicates and works with all staff, making appointments for patients with diabetes, complex care needs, social challenges, addiction, mental health issues, developmental disabilities, and immigrants from all over the world.”

“PSR Jennifer Schnetzler is definitely an asset to the Institute for Family Health. She always goes above and beyond with patient care, and her interactions with patients are very welcoming and uplifting. She has always been a positive employee and will do whatever it takes to help make a difference in our community for the sake of our patients. I feel that Jennifer deserves this award as she lives by our mission for what the Institute for Family Health stands for and that simply is always providing high quality care to our patients on a daily basis!”

The Institute is so grateful to our MOAs and PSRs for all the attention and care they show our patients. Their vital support is a key part of our efforts to provide top quality care to all patients who come through our doors.